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Firza has worked with many great organisations within Primary Care, including GP surgeries, PCNs, CCGs, STPs, community pharmacies, care homes and prisons, to deliver a revolutionary way of providing pharmacist and pharmacist technician led services to the market place. Here is what some of them have to say about us.

I was recently contacted by Morgan from your company who is providing pharmaceutical support for the Billericay Medical Practice. It was a very positive experience in that out of the normal GP contact it allowed Morgan to focus on my medication for high blood pressure & cholesterol. I had been suffering from swollen feet which is one of the acknowledged side effects of Amlodopine, but she managed to get me moved onto Lercanidipine (with GP approval) which doesn’t seem to affect my feet in the same way. This was combined with me self monitoring my BP over a 1 week period to ensure that the Lercanidipine was working. In my opinion this is a service that could be very good for the practice and I will be emailing my thoughts to the practice manager to pass on to the GP’s. Also full marks to Morgan who I thought was very professional.

Patient Bilericay Medical Practice

“The medication review with one of your Pharmacists was very useful. Great work again!”

Burnham Surgery

I just wanted to say thank you very much for the work you have been doing with us at The New Deanery over the past few months, it has been a great help and we have sorted out a lot of issues surrounding medication. Going forward we are pleased we have this service to go to for advice and help, which can only be of benefit to our residents.

Deputy Manager Care Home

Thorough consultation with pharmacist who gave some helpful advice.

Patient

Really helpful and informative pharmacist who also called on time – many thanks

Patient

Knowledgeable, helpful and polite pharmacist phoned me to review my medication. He phoned at the appointment time, which was an added bonus. Great service!

Patient

I was given a good prescription review appointment via phone. I felt I could discuss my medication and history. Felt at ease

Patient

The feedback from the pharmacy reviews has been very positive. The patients have appreciated the surgery taking proactive steps to monitor and observe patients with long term conditions mid pandemic. The pharmacists have encouraged patients to come forward for assessments such as BP checks and also diabetic checks which has ensured that we have been able to tweak treatments where needed. A lot of the patients who the pharmacist team have contacted have either been shielding or have been very cautious in coming out of their houses.

GP Practice

We have found the services very good. The pharmacist reviews have generated and highlighted medication issues which are not always forthcoming in GP medication reviews such as certain drug interactions. Overall this has been a really positive addition to our workforce.

GP Practice

The pharmacist was very friendly and understood my views. He was very reassuring and helpful.

Patient Burhnam Surgery

I have been in weekly contact with your Pharmacist, Morgan since January. The timing of her intervention was excellent, as I was having difficulty with medications & help from my GP Practice was limited due to Covid. Morgan’s enthusiasm & professional manner quickly gained my confidence & together we were able to vary the levels of my medication to address my side effects. Frankly, Morgan has brought a whole new dimension to my Local Health Centre, whose service has been far less than perfect in these Covid times. Her intervention and commitment to her task is a breath of fresh air and the fact that she has the genuine interest in the welfare of the patient is quite inspiring. Thank you for providing the service for me and I truly hope it can continue to enhance the GP practice and community, the way it has for me.

Keith Wood, Patient Billericay Practice

It has been a real pleasure working with you! You have made things immeasurably easier and more streamlined.

Eli Inglis, Pharmacy Manager Lakes Pharmacy

Feedback to date has been fantastic from the patients.

Practice Manager Medical Practice

Was very pleased that the pharmacist contacted ME out of the blue to discuss my medication that hopefully can be reduced. He was extremely thorough in going through my medication with me and answering any questions I had. He also arranged to speak to me a week later for an update on his suggestions

Practice Manager Medical Practice

“Working with Firza, you do not feel you are working with a separate external company, they can make it feel like they are an integral part of your own medical team”.

Sue Truman, Practice Manager The Murree Medical Practice

We have found the work provided by the MOCH team invaluable and are really grateful that this has been extended until March 2021.

Carrie McSpadden, Practice Manager Elizabeth Courtauld Partnership, North Chelmsford NHS Healthcare Centre

Everything is going very well and our patients are very happy with the service they are receiving. If you have any further time available to extend clinics we would certainly be interested in taking them for our patients.

Medical Practice

“Pharmacist really efficient”

Patient Medical Practice

It was reassuring to have a medication review with you this afternoon. Thank you

Gloria, Patient

Thanks for everything you have done, you have been great help and we wont hesitate in contacting you again should we need any support!

Hassan Serghini, Lead Pharmacist for Primary Care Virgin Care Primary Care Business Unit

I just wanted to say thank you very much for the work you have been doing with us at our care home over the past few months. It has been a great help and we have sorted out a lot of issues surrounding medication. Going forward we are pleased we have this service to go to for advice and help, which can only be of benefit to our residents.

Rachel Marlow, Deputy Manager An Essex Care Home

We have had our meeting and the partners are very happy with things, and they are extremely pleased with the clinical pharmacist we have from you.

Practice Manager

I would like to thank you and your team for all the work you have put in to us. Fantastic service and would highly recommend. Stay safe!

Practice Manager

Many thanks for doing this work. I have looked at the spreadsheet and the work is completed in an excellent manner. Also done at short notice. So really great and thank you sooo much

Ahmed Yasin, Practice Manager and Non Clinical Lead Dr. SA Yasin Surgery, ASOP PCN

We have also benefited from pharmacy input, who have provided excellent information and guidance to help service users become more independent around their medication.

Operational Delivery Manager Intermediate Care Facility

Thanks Shakir. This project is working really well for us. Lisel.

Dr Lisel K Ryatt, General Practitioner Broadway Surgery

We have been really happy with Rajiv, keeping fingers crossed it continues.

Practice Manager Medical Practice

This is an amazing Service. In the past we have had so many issues with trying to order repeat prescriptions with the receptionist. What a refreshing pleasant conversation your prescription line was. Informative, helpful, calm and stress free conversation. Thank you so much, long may this service continue. Keep up the good work. Thanks Joanna

Joanna End Customer

I was extremely happy and surprised at the quality of work provided by Firza especially Uzair for the standard of his consultation notes, and his recommendations. Many thanks for all your great work.

Dr Ahmed Yasin, PM and Non Clinical Lead ASOP PCN Dr Yasin's Surgery, The Health Centre

The implementation of your service has made the biggest improvement to our working practice over the last 20 years

Practice Manager Medical Centre

Many thanks again for your help

Practice Manager GP Practice

I have found using the prescription service very useful. Emma has been very helpful & efficient when sorting out my prescription queries, shortfalls or missing items. Managed to sort out issues whilst on the phone to her. Emma would update me later in the day with a phone call. I have been very impressed and has meant the residents have received their medication without delay.

Valerie Mathews, Unit Manager Care Home

Working extremely well, streamlined and efficient, the GPs love it

Practice Manager Document Management

I feel like the document management solution has given me my life back

GP Partner Document Management

You really got us out of a big hole and helped reduce our never-ending backlog

Operations Manager Pharmacist in Practice

The best thing about this was it took the pressure and a huge amount of workload from practice staff and was also another pair of eyes to see if the doctor needed to do anything

Practice Manager Document Management Workflow Solution

Your Pharmacists take the pressure off our GPs, seeing around 25-30 patients a day during our medication review and minor ailment clinics

Practice Manager Care Home Project

Having your Pharmacist visit our care homes the day before the GP’s scheduled visit has reduced the GP workload from the homes significantly

Practice Manager Care Home Project

There was a 10-14 day wait for repeat prescriptions, which is why we were investigated by CQC. Now with Firza’s support it’s a same day service

Service Manager